FAQs
How To Care For Your Vital Frames
Top tips for getting the best out of your Vital Frames
– Take frame on/off face holding both temples
– Avoid extreme hot/cold temperatures
– Store in case
– Clean frame/lenses using mild detergent/cool water
– Use Vital cloth to dry/wipe frame/lenses
– Use Vital cleaning solution on lenses, avoid solvents/alcohol
Shipping
How long will it take for my order to arrive?
Please allow 1-4 working days for delivery in New Zealand.
How much does shipping cost?
New Zealand Only (We don't ship outside of N.Z)
– Free shipping for all eyewear orders.
– For non eyewear orders (cleaner, cloths and cases), shipping is NZD$10.00.
Do you ship to outside of New Zealand?
No sorry, at this time, we're only able to ship within New Zealand. We hope to add other countries over time.
Do you ship to PO Boxes?
Unfortunately, we are not able to ship to PO boxes.
Will My Order Be Tracked?
Yes, all orders are tracked. You will receive a tracking number with the email confirmation of your order.
Orders, Returns & Refunds
Can I return a product if I change my mind, after receiving the goods?
We want you to love your purchase. If you've purchased a Vital frame or sunglass though this website and it isn’t the right fit or you simply regret your choice, please follow these steps within 14 days of receipt of product.New Zealand orders only, you can opt for a refund or we’ll ship you an exchange product for free within New Zealand.
Please note you cannot swap or return products through this site if you have purchased through an instore retailer or another site selling Vital online. Please contact your retailer directly for their policy.
Exchanges and Refunds
Should you opt for a refund or wish to exchange a Vital frame or sunglass, you may do so only once. No further exchanges or refunds are available on replacement products.
Email Us Within 14 Days
We have a 14-day return policy for Vital Ready Readers and Sunglasses, which means you have 14 working days after receiving your item to request a return/refund by emailing us at office@vitalglasses.co.nz. We’ll email you back what to do and you will have another 14 days to return the goods to us.
Include A Copy Of Your Receipt
In your email please include a copy of your receipt and/or order number. We need proof the reader or sunglass was purchased through this site. You cannot return items purchased at other retailers selling Vital or through other websites, please contact your retailer directly for their returns policy.
Returned Goods Must Be In Unused Condition
To be eligible for a refund, your item must be unused, undamaged and unmarked in the same condition you received it. The item must be returned with all original packaging including box, cards, pouch and cloth (unopened). Please ensure all items for return are carefully addressed and packed for optimal protection as you are responsible for the safe return of all product and packaging to our headquarters.
Postage
You are responsible for any costs such as postage incurred to return the goods to Vital headquarters. If you would like an exchange a Vital frame or sunglass and live in New Zealand, we’ll send you a replacement for free.
Refund
If you request a refund, we’ll process this as quickly as possible once we receive your goods in unused condition (as set out above).
You Cannot Return
Cloths, luxury hard cases and cleaning solution cannot be returned.
Can I change my order?
Yes you can exchange Vital ready readers and sunglasses only. You cannot exchange cloths, luxury cases or cleaning solution.
To change your order, please process a return (as per above instructions for Returns) and repurchase the correct item. You will be responsible for the safe return of all items including packaging and you are also responsible for shipping costs back to us.
Can I cancel my order?
It is not possible to cancel your order but you will be able to request a return for glasses and sunglasses only, in accordance with the above terms, after you receive the goods. You cannot cancel an order for cloths, luxury cases or cleaning solution.
To start a return, please follow the steps above for returns Once we receive your returned goods in good unused condition (as set out above), we'll process a full refund to your account.
What payments do you accept?
We accept all major credit cards. We also offer Google Pay and Apple Pay payment options and direct bank transfer.
Warranty
What does the warranty cover?
Manufacturing defects only within 12 months from date of purchase. We do not cover damage from misuse/not following care instructions or accidental damage.
To Claim A Warranty Please Follow Carefully
You will be required to provide proof of purchase
For Eyewear Purchased Through This Website
The eyewear must be returned to Vital Headquarters for assessment. Please email us at office@vitalglasses.co.nzand we’ll advise the best address for return.
The customer is responsible for the cost of returning the eyewear to Vital Headquarters, but if the eyewear is found to have a manufacturing fault, we will reimburse the cost of shipping within New Zealand, otherwise the customer will be liable for any return costs.
If the eyewear is found to have a manufacturing fault, we’ll either repair or replace with same/comparable product (subject to stock availability). We will ship any warranty repaired or replacement product free of charge within New Zealand only.
Blue Light Lenses
Vital Reading Glasses Don’t Include Blue Filter Lenses. Here’s why:
Vital’s co-founder, optometrist Michael Holmes BOptom, has over 30 years experience in eye health care and prescribing glasses. Having reviewed the literature, he says, the impartial clinical research suggests there’s no valid reason to wear blue filter lenses. It’s a fad promoted by companies that stand to benefit.
Digital Eye Strain
Many of us may experience varying levels of digital eye strain (DES). Symptoms may include eye fatigue, dryness/burning, redness, headaches and blurred vision. Clinical research confirms that blue blocking/filter lenses are not an effective treatment for DES. If you have any symptoms of DES, see your eye health professional for advice and treatment.
Sleep
Blue light exposure from screens may interfere with the natural sleep cycle, making it hard for some of us to fall asleep. The research tells us that to restore a healthy sleep cycle, it is important to reduce or cease screen time 2-3 hours before bedtime.
Blue Light Emitted By the Sun
Our greatest exposure to blue light is when we step outside. The amount of blue light emitted by the sun on a normal day is well in excess of any blue light emitted from digital screens. Although some exposure to natural light is good for our eyes, it is important to wear sunglasses with effective protection from the sun’s harmful rays.
To find out what the Royal College of Australian and New Zealand Opthalmologists (RCANZO) and the New Zealand Association of Optometrists (NZAO) have to say, read the attached PDFs:
Read the research
Why Our Frames Are Logo Free
We believe eyewear is a means of personal expression, an opportunity for wearers to convey their personality. Consequently, we reject the need for any branding on temples because frame choices are about the wearer, not a company. Vital readers are therefore entirely logo-free.
