Returns & Refunds

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Can I return a product if I change my mind, after receiving the goods?

We want you to love your purchase. If the Vital frame or sunglass isn't the right fit or you simply regret your choice, please follow these steps within 14 days of receipt of product.
New Zealand orders, you can opt for a refund or we'll ship you an exchange product for free.
Australian orders, you can opt for a refund or you can pay for us to ship you an exchange product.

Exchanges and Refunds
Should you opt for a refund or wish to exchange a Vital frame or sunglass, you may do so only once. No further exchanges or refunds are available on replacement products.

Email Us Within 14 Days
We have a 14-day return policy for Vital Ready Readers and Sunglasses, which means you have 14 working days after receiving your item to request a return/refund by emailing us at office@vitalglasses.co.nz. We'll email you back what to do and you will have another 14 days to return the goods to us.

Include A Copy Of Your Receipt
In your email please include a copy of your receipt and/or order number. We need proof the reader or sunglass was purchased through this site. You cannot return items purchased at other retailers selling Vital, please contact your retailer directly for their returns policy.

Returned Goods Must Be In Unused Condition 
To be eligible for a refund, your item must be unused, undamaged and unmarked in the same condition you received it. The item must be returned with all original packaging including box, cards, pouch and cloth (unopened). Please ensure all items for return are carefully addressed and packed for optimal protection as you are responsible for the safe return of all product and packaging to our headquarters.

Postage
You are responsible for any costs such as postage incurred to return the goods to Vital headquarters. If you would like an exchange a Vital frame or sunglasses and live in New Zealand, we'll send you a replacement for free. If you live in Australia, we're happy to exchange your Vital frame or sunglass but you will need to pay for the shipping to Australia.

Refund
If you request a refund, we'll process this as quickly as possible once we receive your goods in unused condition (as set out above).

You Cannot Return
Cloths, luxury hard cases and cleaning solution cannot be returned.